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Rosalee Allan, MHL, FACHE(R), PHR, CP-SHRM

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Email: rallan2@ewu.edu
Zoom Office Hours: Available upon request

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Rosalee served as the Senior Vice President and Chief Operations Officer for PAML from 1999 to May 2017 when PAML was sold to a national laboratory provider. In her COO executive role, she was accountable for the service and financial performance of the organization. From 1983 to 1999, Rosalee served PAML in the Human Resources executive role and was directly responsible for growing the company from 40 employees to over 1600 employees.

As the Chief Operations Officer of PAML in Spokane, Washington, Rosalee Allan led Human Resources, Supply Chain, Pre and Post Analytical operations (Logistics, Client Services, Patient Services), Information Technology, Quality and Analytical/Toxicology operations. Recognizing that 80% of lab error occurs in the pre and post processes, her long term goal has been to decrease service failures and improve responsiveness to client specimen resolution issues by constantly improving the company’s ability to view and react to enterprise client account activity and specimen status. PAML was an industry leader because of its cutting-edge laboratory management systems, including state of the art pre and post analytical process automation and support services.

Rosalee has led the recognition of these solutions at both the regional and national levels and considers these events as milestones in her career. In March 2008, PAML was the recipient of the Microsoft National Customer Excellence award for Healthcare Industry Leadership. In June 2008, PAML was presented the Qualis Award of Excellence in Healthcare Quality at Northwest Patient Safety Conference. In 2009, PAML was awarded the Providence Health and Services President’s Award for Excellence. And in 2009, PAML was awarded the prestigious Washington State Quality Award. In addition, PAML has been recognized for many community and Employer of Choice awards, most notably the top award for the Best Company to Work For in the State of Washington in the year 2010.

PAML used its expertise to strategically operate joint venture partnerships with community-based hospitals. Included in Rosalee’s responsibilities were PAML’s regional operations and ten joint ventures which included Paclab Network Laboratories, Seattle, WA, Tri-Cities Laboratory, Tri-Cities, WA, Treasure Valley Laboratory, Boise, ID, Alpha Clinical Laboratory, Coeur d’Alene, ID, Colorado Laboratory Services, Denver, CO, Mountain Star Clinical Laboratories, Salt Lake City, UT, California Laboratory Associates, Burbank, CA and Kentucky Laboratory Services, Lexington, KY. , Symbiodx, which was a JV focused on oncology diagnosis, Seattle, WA and Franklin Healthcare JV, Nashville, TN, which was focused on turn-around and survival of rural hospitals.

She received her BS degree in Healthcare Financial Management from Whitworth College and a Masters in Healthcare Administration from WGU. She is currently a Fellow of the American College of Healthcare Executives (FACHE) and maintains her expertise in all aspects of Health Care Management. She has been a long standing member of the Society for Human Resource Management (SHRM) and holds PHR and SHRM-CP certifications.

She is a Board Member of the Washington State region of the American College of Healthcare Executives. She serves on the Executive Board of the Washington State Patient Safety Coalition and is the past Chair of the Membership and Finance Committee. She is a current Board Member of both the Providence Sacred Heart Medical Center School of Medical Technology and Riverview Retirement Community in Spokane, WA. From 2015 to July 2021, she served on the Board of the EWU College of Health Sciences and Public Health.

Past Board appointments include PACLAB Network Laboratories Member Board, ALPHA Board, Mountain States Clinical Laboratories Board, California Laboratories Associates Board, Kentucky Laboratory Services Board, Colorado Laboratory Services Board, McKesson IT Solutions, and Emdeon Web MD IT Solutions. She also served from 2008 to 2013 on the National Board for the Microsoft Customer Relationship Management Users Group (CRMUG) and the Executive Advisory Board for Sunquest Laboratory Information Services.

Rosalee has also personally been recognized in her career. In 2010, The Inland Business Catalyst magazine recognized her as one of Spokane’s Most Powerful People in Business and in 2014, she was awarded the Prime Spirit Award recognizing her work through the years with children advocacy groups and the homeless.

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