Internet Access

As with all services accessed over the internet, Canvas requires a dependable and consistent internet connection to function properly. You can access Canvas from any internet-connected device:

From Home - check your home connection speed, web browsers, and plug-ins using the links below and make updates as needed

Mobile Devices - Android and iOS apps are available for free, but functionality is somewhat limited compared to the full browser-based experience. Click here for more information on Canvas mobile .

EWU Computer Labs - there are several computer labs available to EWU students, all with the necessary hardware and software to successfully complete any course offered through Canvas. Click here for locations, hours, and other details on EWU Computer Labs.

From Somewhere Else - If you don't have a home computer/device or can't make it to one of the EWU labs, check with your local library to see if they have the appropriate technology available for you to access Canvas courses online.

Bandwidth Requirements

Bandwidth refers to the speed of your internet connection. Broadband internet connections are measured in Megabits Per Second (Mbps) - the higher the number, the faster your connection. The recommended connection speed for courses using streaming media is 3.0 Mbps, .512 Mbps for those without. The links below will give you more information and allow you to test your Mbps speed:

Speed Test site

FCC Broadband Guidelines

Web Browsers

Canvas supports the latest two versions of every browser release. Using an older browser version may result in limited functionality, such as buttons not appearing and the inability to submit assignments. Click the link below for details on the latest browser versions, security settings, as well as downloads if you need to update:

Supported browsers

Flash Player -

Flash is required in several places in Canvas: media recording/streaming and viewing as well as uploading files to a course or an assignment. Note that Flash updates frequently, so if you are having problems recording or playing media files in Canvas, try updating your Flash player. Click the link below to download or update the free player from Adobe.com:

Flash Player - Adobe.com

Java -

If your course is using Conferences (Big Blue Button), the Java plug-in is required for screen sharing. Please note that some browsers do not support Java. Click the link below to verify Java for your browser, remove old versions, and install the latest Java version:

Java Verify and Download

Pop-Up Blocker Settings -

In order for all items in your courses to display correctly, it may be necessary to adjust your Pop-Up Blocker settings to allow content from Canvas. The links below will help you manage these setting in the listed browsers. The site you will be allowing is canvas.ewu.edu.

Chrome

Firefox

Internet Explorer (Windows 7)

Respondus Lockdown Browser -

The LockDown Browser (LDB) is a custom browser that locks down the testing environment within Canvas. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. It is available for both Windows and Mac. The links below will help you use and troubleshoot this tool:

System Requirements

Student QuickStart Guide

Instructor QuickStart Guide

Required Accounts -

Below is information about the accounts EWU students are required to have in order to receive university correspondence and to access all university services. Your Student ID number is required for establishing the listed accounts. If you have lost or do not know your student ID number, contact the EWU Help Desk for assistance.

NetID and Single Sign On (SSO) - your SSO username is the same as your NetID; needed for EagleNet, EagleAXIS and Canvas

EagleNet Account - needed for course registration, transcript, and final grade checks

Student Email - Eagles email address to which all official university email is sent, including online course registration information

Office 365 & Virus Protection

While you are enrolled as a student at EWU, you are licensed to use Office 365 Pro. This allows you to install Office Products (such as Word, Excel, PowerPoint) at no additional cost on up to 5 of your devices. This license is valid while you are a currently enrolled student. The link below gives you additional information about this program:

Software for Students (Individual instructors may require additional software for specific courses.)

Trend Micronet Internet Security virus protection software is highly recommended for all students. Click here and choose "DOWNLOAD NOW" from the FREE AntiVirus Software section of the page (Single Sign On required).

Hardware for Recording Media

For courses that require students to record short audio and/or video segments for Discussions, Assignments, etc, a basic webcam and headset such as Logitech should be sufficient. Click the links below for more information on Logitech webcams and headsets:

Logitech webcams

Logitech headsets

Students who pay the Tech Fee and have access to the Cheney campus may use the Library loaner checkout program for equipment needs. Click the link below to find out more details:

EWU Libraries Equipment Checkout Program

Basic Computer Skills

LyndaCampus is an online training library that offers access to over 1,100 online courses that are available 24 hours a day, 7 days a week. Video tutorials are Windows and Mac compatible. LyndaCampus is available to all Eastern students, faculty, and staff. Student TechFee dollars, in partnership with EWU, have purchased campus-wide access to LyndaCampus's entire online training library. Click the link below for more information:

LyndaCampus Online Training Library

Can't find what you're looking for? We're here to help!